Privacy Policy

Overview

This privacy policy describes how Elena Mitchell, Realtor® with Coldwell Banker Realty ("we," "us," or "our"), collects, uses, and protects personal information submitted through trustelena.com (the "Site"). By using the Site, you agree to the practices described in this policy.

Information We Collect

We may collect the following information when you interact with the Site:

• Contact form submissions: name, email address, phone number, role (buyer/seller), and message content.
• Home value estimate requests: property address, your IP address, and the date and time of each request.
• Automatically collected data: IP address, browser type, pages visited, and referring URL — collected through standard web server logs.

How We Use Your Information

• To respond to your inquiries and provide real estate services.
• To process home value estimate requests and deliver results.
• To notify Elena Mitchell of new inquiries so she can follow up promptly.
• To prevent abuse of automated tools (rate limiting).
• To improve the Site and user experience.

Data Storage and Security

Your information is stored on a secured private server. Contact form submissions and home value estimate requests are logged to files on the server and transmitted via encrypted email using Resend, a third-party email delivery service. We take reasonable measures to protect your data from unauthorized access, but no method of electronic storage is 100% secure.

Third-Party Services

We use the following third-party services to operate the Site:

• ATTOM Data Solutions: to provide automated home value estimates. Your property address is transmitted to ATTOM to retrieve valuation data.
• Resend: to deliver email notifications. Your submitted information may be included in these emails.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies

This Site does not use tracking cookies or third-party analytics tools. Standard server logs may record your IP address and browser information as part of normal web server operation.

Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information.
• Opt out of future communications at any time.

To exercise any of these rights, please contact Elena Mitchell at elena.mitchell@floridamoves.com or call (917) 565-5106.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request its deletion, and opt out of its sale. We do not sell personal information. To make a CCPA request, contact us using the information above.

Children's Privacy

This Site is not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

Contact

If you have questions about this privacy policy, please contact:

Elena Mitchell, Realtor®
Coldwell Banker Realty
100 N Tamiami Trail, Sarasota, FL 34236
elena.mitchell@floridamoves.com
(917) 565-5106